Refund Policy
At Cuddle & Cradle, we believe in providing 100% satisfaction to our customers. In the rare case that the customer is not satisfied they may return or exchange the product.
Return policy:
The customer can return the item in case it is found faulty, damaged or defective at the time of delivery.
- In order to initiate the return kindly WhatsApp/call us on 0300-8888-486 within 2 days of receiving the order.
- The product must be returned (through traceable delivery i.e., renown courier or registered post) within 7 days of receiving the order along with original invoice.
- Returned item must be
- in original packing (carefully folded)
- unworn and unwashed
- with tags and labels
- No return will be possible for products on SALE.
- The customer must bear the cost of courier charges for sending it back.
The refund will be made through Bank account and the customer will be required to share his/her account details. For more details e-mail us at info@cuddle-cradle.com or call/WhatsApp on 0300-8888-486.
Exchange policy:
The customer can exchange the item in case it is found faulty/damaged/defective at the time of delivery or is not found to be the same as actually purchased.
- In order to initiate the exchange kindly WhatsApp/call us on 0300-8888-486 within 2 days of receiving the order.
- The product must be returned (through traceable delivery i.e., renown courier or registered post) within 7 days of receiving the order along with original invoice.
- Returned item must be
- in original packing (carefully folded)
- unworn and unwashed
- with tags and labels
- No exchange will be possible for products on SALE.
- The customer must bear the cost of courier charges for sending it back.
The customer will be issued exchange (voucher code) equivalent to the price of the returned product. For more details e-mail us at info@cuddle-cradle.com or call/WhatsApp on 0300-8888-486.